Best live chat software makes it easy to improve customer satisfaction and quickly handle support queries. A website chat feature is turning into a need for many firms as customers look for more convenient methods to contact them.
In order to compile a list of amazing, reasonably priced, and feature-rich solutions for you, we examined some of the most well-liked live chat software options available today.
Customers anticipate prompt responses to their inquiries, and any doubts they may have about their purchase could cost you a transaction. In actuality, more than 67% of online buyers leave their carts empty without finishing the transaction.
This post will show you some of the top live chat programs that may help you quickly respond to user inquiries and turn them into paying clients. These live chat programs all integrate seamlessly with WordPress websites.
Best 8 Live Chat Software
- Tidio
- JivoChat
- LiveChat
- Olark
- LiveAgent
- Drift
- Hubspot
- Smartsupp
Tidio
It can be tailored to fit the design of your website and includes a mobile app so you can stay in touch with visitors even when you’re on the go. The automation procedure is quite efficient, and multilingual chat is also an option.
You can communicate with website visitors in real time with Tidio’s live chat software. Tidio, like HubSpot, allows you to build chatbots to automate your communications.
Other features include a single shared inbox and preset responses for quick responses.
The free Tidio plan stands out since it allows you to send 500 automated emails per month. Tidio can enable email automation technologies and CRMs to give your customers a customized customer service experience.
Similar to some of the more sophisticated email programs we’ve looked at, these advanced automations allow you to experiment with different combinations of triggers, conditions, and actions through a visual process. Amazingly, the free plan allows you to employ chatbots. Even the use of natural language processing in AI chatbots is in its infancy.
JivoChat
One of the most widely used live chat programs available is JivoChat. It offers a seamless platform for communication with a wide range of features and excellent services. Any channel can access their live chat widget, and chat logs give you insight into the customer experience.
To take advantage of every opportunity, connect with your customers via live chat, email, and social media channels. JivoChat additionally enables simultaneous interaction with several guests, which boosts team efficiency.
JivoChat is a fantastic choice if you’re seeking for the best live chat program for website support. Due to its low cost and simplicity of use, this tool guarantees that you may engage with customers wherever they may be. It integrates with Instagram, Facebook, WhatsApp, and other services. For ease of management, agents receive calls, chat messages, and emails in a single inbox.
JivoChat, which is the best mobile customer support tool available, enables support staff to manage chats from a variety of channels, including websites, emails, Telegram, Facebook, and WhatsApp.
LiveChat
LiveChat bills itself as a multichannel customer service platform. On top of its internet chat window, it supports Facebook, SMS, email, WhatsApp, and Apple Business Chat. In addition, it integrates with a wide range of tools and e-commerce platforms.
The ability to include clickable buttons, rapid replies, cards, and carousels in the chat window distinguishes LiveChat as a live chat solution. Customer satisfaction benefits from this because it makes chat dialogues even more interesting and beneficial for website users.
It allows you to build a chat window for online customer interaction. You can use this chat box to transmit files, links, calendars, and pre-written responses to frequently asked topics.
Sending a live chat to a separate customer service agent is a useful function that is crucial for firms with numerous teams.
Additionally, it is possible to receive chat notifications, request customer feedback on chats and short surveys, inquire about the availability of new visitors for chat, inform customers of upcoming events and releases, and do a lot more.
Olark
It only takes a few minutes to construct your live chat widget and publish it on your website, despite the fact that it has a ton of functions. The process of gathering data and analytics to enhance the customer experience will then begin automatically.
You may essentially build a database of problems that are regularly resolved in a few clicks, reducing the amount of requests you receive for such problems and freeing up your agents’ time for more important queries.
Every agent can have a remedy on hand without a customer having to relive the problem they have discussed by quickly searching through chats and finding difficulties consumers have expressed before.
Olark actually makes life lot easier for teams when fixing problems, despite the fact that it is not advertised as a support service. They are also fantastic at supporting your team’s sales and marketing initiatives when they are speaking with potential customers about your prices and services.
LiveAgent
The website chat software from LiveAgent features customizable chat boxes, video chat, and multiple languages. Additionally, you may define chat assignment criteria to ensure that the most qualified employee responds to client questions.
Another intriguing feature is the proactive conversation invitations. They are programmed to follow up with visitors on a certain page in real time by a chat agent. Once your agents are available to interact with another customer, LiveAgent leverages AI to initiate such proactive invites.
In addition to some clever automated capabilities to boost team efficiency, they provide a straightforward setup and interaction with the rest of their platform and tools. Despite being slightly more expensive than some, it’s still a good deal.
It transforms your live chat channel into a 24-hour service center that doesn’t require breaks, vacation time, or overtime compensation. It is marketed as “the fastest live chat on the market.”
Customers or leads with complex challenges can share their screens, engage in face-to-face conversation, and receive specialized assistance in the manner that makes the most sense for the circumstances thanks to LiveAgent’s live chat capabilities, which also supports basic video chat.
Drift
Drift, like the majority of live chat software providers, makes the claim that it can assist businesses in having real-time, personalized discussions with the appropriate customers at the appropriate times in order to foster loyalty and boost sales. Because it promotes live discussions, Drift doesn’t offer forms to gather consumer information, unlike the majority of live chat software.
To increase engagement and reactions, you might utilize highly tailored messages that are directed at particular accounts or people.
For instance, when a VIP account accesses your website, your sales reps should be notified. An automated, tailored message from the account owner or sales representative welcomes VIP target accounts. When one of their accounts visits your website, your sales representative will be notified.
This internet chat assists your company with conversational marketing, which is especially beneficial for B2B-type businesses. It personalizes the client experience and places the buyer at the center of what you do. Additionally, it guarantees a live dialogue to make the purchasing experience easy, pleasurable, and more human.
Hubspot
HubSpot’s CRM includes live chat software that enables incoming chats to be logged to clients’ contact accounts. Your team will be able to identify reoccurring client problems and present various solutions in this way.
It has canned responses, chat assignments, and the option to configure online/offline hours, just like other live chat applications. Additionally, it has a few clever chatbots that can qualify leads, schedule meetings, and offer customer service. Even the free plan of Hubspot offers some of these.
The Service Hub’s Starter plan has a starting price of $45 per month. includes two users, the full set of chatbots (including lead qualifying and meeting scheduling), integrations with the knowledge base, ticket creation, and conversation routing, all without the Hubspot logo.
Free version pricing begins at $0. It has an infinite user base, up to 1 million contacts, 1-to-1 chat, a global inbox, premade snippets, Facebook Messenger integration, and some chatbots.
Smartsupp
In case you were wondering, that is a Czech schnapps. I’m curious as to how many of the 7,000+ users have tried out that stuff. Aside from alcoholic beverages, they also provide a free plan with limitless talks and agents. You must have at least a membership to the STANDARD plan in order to use their guest records feature.
Smartsupp is a practical and inexpensive tool that enables companies to monitor and record customer conversations as well as track and record user sessions on a website.
To gain a deeper understanding of your customer’s journey and modify your CX strategy to meet their needs, you can even integrate Google Analytics.
The capacity of SmartSupp to give insights on where you’re gaining and losing customers is its major advantage. The software seamlessly interfaces with a large number of popular platforms, and you may obtain detailed information into customer purchasing patterns.
Your team members have access to a thorough consolidated inbox, making it simpler to follow conversations from several channels at once.
Conclusion
Customers can communicate with customer service representatives via live chat in text-based online interactions. Businesses add live chat widgets to their websites so that customers can ask questions and get answers right away.
Digital users are too impatient to endure lengthy, irritating customer assistance wait times. The fact that 79% of customers choose live chat over all other support channels is understandable for the same reason.
