The PlayStation Network (PSN) offers a digital entertainment hub to gamers around the world. From online multiplayer gaming to streaming media and services, PSN forms an integral part of the PlayStation ecosystem. However, sometimes you might encounter difficulties while signing in to the network, receiving a ‘PlayStation Network Sign-In Failed’ error message.
The causes for this error can range from network issues to outdated system software. But don’t worry! Most of these problems can be solved through simple troubleshooting steps. In this blog post, we provide a detailed guide on how to resolve the ‘PlayStation Network Sign-In Failed’ error.
Troubleshooting ‘PlayStation Network Sign-In Failed’
Before you begin, please ensure you’ve noted down any error codes you received. These can be useful if you need to contact PlayStation Support.
Step 1: Check the PlayStation Network Status
One of the initial steps you can take is to visit the PlayStation Network status page to see if there are any known issues or scheduled maintenance that might be affecting your ability to sign in.
If there are reported issues, you’ll need to wait until they’re resolved before you can sign in.
Step 2: Restart Your PlayStation
Restarting your PlayStation console is one of the simplest ways to resolve minor glitches. To do so, hold down the power button for about 7 seconds until the console turns off. Turn it back on and try signing in again.
Step 3: Check Your Internet Connection
Ensure that your PlayStation is connected to the internet and that your internet connection is stable. You can check this by browsing a website on your PlayStation’s web browser or using another device that’s connected to the same network.
Step 4: Reboot Your Router or Modem
If the issue persists, try rebooting your router or modem by unplugging the power cord for about 30 seconds. Plug it back in and wait until the device starts up before trying to sign in again.
Step 5: Change Your DNS Settings
Incorrect DNS settings can interfere with how your PlayStation connects to the internet. Follow these steps to change your DNS settings:
- Navigate to Settings > Network > Set Up Internet Connection.
- Choose “Use Wi-Fi” or “Use a LAN Cable.”
- For the IP Address and DNS Settings, select “Automatic.”
- Click on “Next.”
- Input your Wi-Fi network password, if applicable, and click on “Next.”
- Once your PlayStation tests your internet connection and it’s successful, try signing into PlayStation Network again.
Step 6: Update Your PlayStation Software
Keeping your PlayStation software updated ensures smooth and secure operation. You can check for updates by going to Settings > System > System Software > System Software Update.
Step 7: Factory Reset Your PlayStation
As a last resort, if you’ve tried all of the above steps and you’re still having problems, consider performing a factory reset on your PlayStation. But be warned, this will erase all data, so back up your data before you proceed. To factory reset your PlayStation, navigate to Settings > System > Initialization > Restore Default Settings.
If after going through all these steps, you still encounter the ‘PlayStation Network Sign-In Failed’ error, reach out to PlayStation support for assistance.
Conclusion
While the ‘PlayStation Network Sign-In Failed’ error can be a frustrating encounter, most times it’s easily resolved through simple troubleshooting. We hope this guide has been helpful in resolving your sign-in issues and that you’re back enjoying all the PlayStation Network has to offer. Happy gaming!
